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| Barclays Bank and smile bank blasted |
| Friday, October 17, 2003 at 19:13 by Rich Kavanagh |
Failing to educate their customers, that's what Barclays and smile banks have been accused of today.
The two major players in online banking have failed to warn their own customers about fake email scams that were designed to fool people into handing over their banking details. The emails included links to fake websites, designed to look like the real thing, which prompted users to type in their credit card and address details.
Secuirty firm NTA Monitor said people would refrain from reporting such incidents for fear of embarrasment.
Strategy Manager for NTA Monitor, Kevin Foster said,
"We're surprised that, despite these attacks, a number of UK banks are still not taking direct preventative action to advise customers of the risks these scams pose. The question is: will other e-commerce sites take the opportunity to give good advice to their customers before it's too late? Especially given that security concerns are a huge barrier to user uptake, responsible e-commerce sites should be taking more care to protect internet users - both to protect their customers' sensitive records, and reduce the numbers duped by these kinds of scams."
Kevin Foster added,
"Although a scam email would appear suspicious to the security-conscious user, a vast number of people would consider it genuine."
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I had one of these e-mails from "Citibank". Fortunately i suspected something and deleted it straight away. How many others have not done so?
This is my main reason for not using e-mail accounts, and I suspect, others are equally suspicious of security lapses.
There should be much more publicity given to scams such as this. |
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| Why not show actual examples of the fakes to educate and expose. |
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